FAQs

SHIPPING

What is your order processing time?
We are a small team and will get your order shipped as soon as we can, typically within 1-2 business days! 

How can I track my order?
Once our team has shipped your order, you will receive an update email with tracking information.

Can I cancel my order or edit my order?
You are welcome to email us at hello@houseofheer.la to edit or cancel your order. We will be happy to assist you as long as your order has not shipped yet. If your order has shipped, we are unable to make any changes to your order.

JEWELRY AND CARE

How do I care for my jewelry?

We use high quality 925 sterling silver with a gold-plated finish in our jewelry, but anything that isn’t solid gold or silver runs the risk of tarnishing over time. To prolong the life of your jewelry, store in a cool, dry place when not wearing it and avoid contact with water, lotion, perfume, and other cosmetics when you can. Regular maintenance such as gentle cleaning and polishing can go a long way to extend its original shine!

Our silver pieces are made from 925 sterling silver, and our gold pieces are gold-plated over sterling silver. Sterling silver is high quality, but even high quality silver is susceptible to natural tarnishing over time. Similar to our gold pieces, store in a cool, dry place when not wearing. Silver tarnish can easily be reversed with gentle cleaning and polishing.

Pieces with any hand-set stones or enamel are more delicate and should be handled with extra care, so avoid impact, pressure, and harsh contact to protect the settings and finish.

Is your jewelry hypoallergenic?

Yes! We use 925 sterling silver and gold plating over sterling silver, which are generally considered hypoallergenic materials. However, sensitivity can vary from person to person depending on individual skin chemistry.

Is your jewelry ethically made?

Yes. Our jewelry is handcrafted in Jaipur, India by skilled artisans. They specialize in gold-plated and designer jewelry, with expertise across sterling silver, enamel work, and gemstone setting.

We work with experienced artisans who produce in small batches, supporting traditional craftsmanship while allowing for modern, design-led collections.

What materials do you use?

Our pieces are crafted using 925 sterling silver with a gold-plated finish. Many styles feature hand-set stones, kundan-inspired detailing, and enamel work.

Where are your products made?

Our jewelry is created in Jaipur, India- the jewelry capital of the world!